Refunds & Deletions
Current Ascend functionality allows only certain payment types to be deleted from the system. Below are the payment types the you can Delete from the system
- Cash Payments
- Cheque Payments
- Third Party Payment – Cheque
- Eclaim Payment – Electronic
Both Credit Card payments and Eftpos payments are unable to be deleted from Ascend, they can only be refunded.
This differs from deletions as when a payment is refunded the original payment line will remain, but a secondary refund line will show which negates the original payment amount (as you can see on the below Ledger)
The Deposit Slip Report
When running the Deposit Slip report you will find that even though you have refunded the payments they are still appearing on the report and likely causing the totals to be incorrect.
- This is because the Deposit Slip report does not take into account any negative amounts/refunds.
- Even though Peter Hillson's ledger is correct and the refunds have been completed, the Deposit Slip report will still show the 2 Eftpos payments that have been entered - even when later refunded.
Because of this I recommend running the Day Sheet report in conjunction with the Deposit Slip report as this will show the refunded amounts that you can cross reference with the Deposit Slip report.
The Deposit Slip report can then be kept together with the Day Sheet report to show where the discrepancies lie