Jane Peterson came into the practice today to receive treatment. She has a Health Fund card, however the practice's Hicaps terminal was down for the day and so the practice completed a manual Eclaim payment for her directly from the terminal.
The practice entered this in as an Eftpos payment on her ledger to ensure the balance was showing as paid - but this now needs to be reflected as a Third Party/Eclaim payment for reporting purposes.
Jane Peterson had the following treatment, and her Health Fund covered $110.00
The first step to fixing this up is to Refund the Eftpos payment.
To do so you just need to click onto the Eftpos Payment line and then choose Refund in the bottom left hand corner, followed by SAVE
Once the Eftpos payment has been refunded we can then process the Manual Eclaim manually for Jane
We'll begin this process by going to the Patient Walkout screen and then Creating the Claim under the Create Claims tab
After the claim has been created we then need to enter in the manual payment by going to Payment in the top left hand corner of the patients ledger
We then need to select the type Eclaim Payment - Electronic
As this is a manual payment that we are completing, we want to make sure this is reflected by checking the Manual box
And then finally, as with all manual Eclaim payments, you need to ensure that the correct amounts are applied to each item code based on what the Third Party covered