Trish Masters came into the practice last week for some treatment. You can see that the Item codes on her ledger are from a date last week (30 May 19)
In this case, we need to enter in a manual Eclaim payment for her to reflect that this was paid so we'll go to their Third Party screen either by clicking on the shield icon at the top left of the screen or through going to Patient -- Third Party
When we're adding the Third Party it's important to take note of the Coverage Start date. This will default to today's date however this causes issues if there are treatments that need to be claimed for a previous date.
If the Coverage Start date is not changed then Ascend won't allow you to Create a Claim and as such you won't be able to enter in a manual payment. In this case we just want to make sure that the date is set to the 30 May 19.