You can create a payment plan for one or more patients with the same guarantor who have unpaid balances. When you create a payment plan, it is associated with a guarantor, but you can create it from the Ledger of that guarantor or any of the patients who have that guarantor in common.
Once you create a payment plan, you cannot edit it, but you can delete it.
A guarantor cannot have more than one payment plan associated with his or her record.
To create a payment plan
How to get there
Use the Patient Search box to access a patient's record.
If the last patient record you accessed since you last logged on is the correct patient's record, you do not need to re-enter the patient's name in the Patient Search box.
You can include inactive patients in the search results by setting the Include inactive patients switch to On.
Do one of the following:
On the Patient menu, under General, click (or tap) Overview. Click (or tap) the Ledger box.
On the Patient menu, under Financial, click (or tap) Ledger.
The patient's Ledger page opens.
On the Ledger page of a patient who has procedures that you want to create a payment plan for (or on the Ledger of that patient's guarantor or any patient with the same guarantor as that patient), click (or tap) the down arrow of the Payment button to view the corresponding menu, and then click (or tap) Create payment plan.
The Create Payment Plan dialogue box appears.
Select the check boxes of the procedures that the payment plan applies to.
In the Applied box of each selected procedure, specify how much of that procedure's balance you want to include in the payment plan. To include the full balance of that procedure, leave the default amount entered.
Note: The sum of the Applied amounts, which is the principal amount of the agreement, appears next to Amount applied for your reference.
Set up the terms of the agreement and other options as needed.
Set up the following options:
Start date - By default, the current date is entered, but you can change the date as needed to reflect the correct date that the payment plan starts (for example, one month from today). You can postpone the start of a payment plan for up to 90 days.
Interest rate - Enter the interest rate that you want to charge.
Dentrix Ascend will automatically post charge adjustments for the correct amount of interest at the specified Interval of the payment plan.
An automatic adjustment will have a note explaining that it is associated with a payment plan.
You can view automatic adjustments for payment plans only if you are viewing the Ledger using the Guarantor View mode.
Interval - Select whether the payments are to be made monthly, biweekly (every two weeks), or quarterly (every three months).
Payment amount / # of payments - Do one of the following:
If the payments must be a specific amount, enter that amount in the Payment amount box, and then press Tab (or click (or tap) outside of the box). Dentrix Ascend calculates the correct number of payments in the # of payments box.
If the payments must be made within a specific time frame, enter the number of payments in the # of payments box, or click (or tap) the Increase and/or Decrease button to enter the number of payments. Then, press Tab (or click (or tap) outside of the box). Dentrix Ascend calculates the correct amount of each payment in the Payment amount box.
Note: The amount of the Last payment appears for your reference. This amount might not be the same as the Payment amount.
Provider - By default, the provider of the first procedure listed for the current patient is selected, but you can select a different provider to associate the payment plan with.
Note - Enter any notes regarding the payment plan.
Note: The Total amount, including interest, that will be paid appears for your reference. (The Total amount is the sum of the Amount applied and the Interest amount.)
Click (or tap) Save.
The Create Payment Plan dialogue box changes to the Review Payment Plan dialogue box.
Tip: To print the payment plan, click (or tap) Print, or you can print it at a later time.
Click (or tap) Cancel to close the dialogue box.
On the Ledger, a payment plan icon appears next to the description of each procedure that is associated with an active payment plan.
On the Ledger, when a payment plan is paid in full and closed out, the colours of the payment plan icon for each procedure that is associated with that payment plan become inverted.
On the Ledger of a guarantor who has an active payment plan or any patient with a guarantor who has an active payment plan, a Payment Plan button is available for you to click (or tap) to review that payment plan.
On the Ledger of a guarantor who has an active payment plan or any patient with a guarantor who has an active payment plan, if you are viewing the Ledger using the Guarantor View mode, a Please Pay box appears with the amount of the next payment that is required for that payment plan.
If you are viewing the Ledger using the Patient View mode, the Please Pay box is not visible.
On billing statements that are generated, using the Guarantor view option, for a guarantor who has an active payment plan or any patient with a guarantor who has an active payment plan, the Please Pay This Amount box contains the sum of the following:
The Payment amount (or the Last payment amount if applicable) of the payment plan for any procedures that are associated with a payment plan.
The remaining balance for any procedures that are not associated with a payment plan.
If the Patient view option is used when generating a billing statement, the Please Pay This Amount box on the statement will contain the remaining balance for all procedures on the statement whether or not any of those procedures are associated with a payment plan.