You can delete a third party if that third party meets all of the following criteria:
The carrier is not attached to any outstanding claims. A claim is outstanding if it is unsent, sent, or unresolved (in other words, it has not been paid). The third party cannot appear on the outstanding claims report either. You must delete or pay any outstanding claims before you can delete the third party.
The third party does not have any insurance plans associated with it. You must first delete all the plans associated with that third party before you can delete the third party. (Remove the plans from the associated subscribers first.)
The third party does not have any subscribers for any of the plans associated with it. You must first remove the plans associated with that third party from all associated subscribers before you can delete the third party.
No providers are contracted with the third party. You must first deselect that third party in the Contracted with section of the settings for all contracted providers and locations before you can delete the third party.
If you delete a third party that was added to Dentrix Ascend from the list of third parties that Henry Schein One maintains, the third party is removed from your organization's database but not from the list that Henry Schein One maintains.
To delete an insurance carrier
How to get there
On the Home menu, under Third-Parties, click (or tap) Third-Parties.
The Third-Parties page opens.
On the Third-Parties page, select a third party.
Tip: To help you locate a third party quickly, in the Filter box, enter part or all of a third party's name to filter the third party list so that it displays only those third parties that match what you enter.
The options for editing the third party's information become available.
Click (or tap) Delete.
A confirmation message appears.
Click (or tap) OK.