Inactivating user accounts

You cannot delete a user account once it has been created, but you can inactivate the user account so that the user cannot log in to Dentrix Ascend.

To inactivate a user

How to get there

1. On the Settings menu, under Location, click (or tap) User Accounts.

   The User Accounts page opens.

1. On the User Accounts page, select a user account.

   Note: To quickly locate a user account, use the Search box to search for a user account by the user's last name, first name, user name, or email address. As you type your search criteria, the list of matching user accounts is updated automatically.

   

   The options for editing the user account become available.

   

2. Set the Active switch to No.

   

   Tip: Whenever you modify a user role, Dentrix Ascend automatically sends out an email message to every affected user's account, including inactive ones. To prevent Dentrix Ascend from sending out email messages to inactive users by having user roles that you will most likely modify assigned to both active and inactive user accounts, you can create a user role without rights to access anything (which you would most likely never need to change) and then assign that role to a user account when you are inactivating it. When you make a user account inactive and, at the same time, change the associated roles for every location that the user has access to, the user will receive only one email message that his or her user account was changed. You can change the roles for a user account on the User Roles & Locations tab.

   Important: The "Edit User" and "Create/Update Role" rights are required for at least one user in each location of your organisation:

   • At least one user in each location must be assigned a role with the "Edit User" right enabled.

   • At least one user in each location must be assigned a role with the "Create/Update Role" right enabled.

3. Click (or tap) Save.

   If the user account is for a provider, follow the instructions for inactivating a provider.

Note: You can view inactive user accounts in the user list on the User Accounts page by setting the Include Inactive switch to On.

Related Topics

• Editing user accounts

• Changing a user's rights

• Reactivating user accounts

Related Errors/Questions

• None