You can resubmit a claim, such as when a third party does not receive a claim or an error on a claim needs to be corrected. Any changes made to the claim will be sent with the resubmission.
To resubmit a claim
How to get there
On the Home menu, under Third-Parties, click (or tap) Sent Claims.
The Sent Claims page opens.
How to get there
Use the Patient Search box to access a patient's record.
Notes:
If the last patient record you accessed since you last logged on is the correct patient's record, you do not need to re-enter the patient's name in the Patient Search box.
You can include inactive patients in the search results by setting the Include inactive patients switch to On.
On the Patient menu, under Third-Party, click (or tap) Third-Party Claims.
The patient's Third-Party Claims page opens.
How to get there
Use the Patient Search box to access a patient's record.
Notes:
If the last patient record you accessed since you last logged on is the correct patient's record, you do not need to re-enter the patient's name in the Patient Search box.
You can include inactive patients in the search results by setting the Include inactive patients switch to On.
Do one of the following:
On the Patient menu, under Financial, click (or tap) Ledger.
The patient's Ledger page opens.
Click (or tap) (with a status of Sent, Printed, Zero Payment, Rejected by eServices, Rejected by Payer, Unprocessable Claim, Accepted, Additional Information Requested, or NEA Error)
The Claim Detail dialogue box appears.
On the Claim Info tab, make any necessary changes.
Click (or tap) Resubmit.
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