Release Notes 23rd June: New 'Accepted Rejected' Status

New Accepted Rejected Status

You can now accept 'Rejected' claims which puts them into the new 'Accepted Rejected' status. Use this new status when the NHS rejects a claim, and you will not amend the claim and resubmit it (e.g. the claim was submitted late).

Claims that are transitioned to the 'Accepted Rejected' status, will easily be able to be filtered on Claims Central by their own filter.

It also means that when you use the 'Rejected' filter on Claims Central, you're focusing on claims that need to be reviewed (you can either resolve the rejection error and resubmit the claim, or transition the claim to 'Accepted Rejected' status if you don't need to resubmit it)

See more here

Clearer Editability Rules

Accepted Discrepancy and Accepted Rejected statuses must first be transitioned back to their original status (Discrepancy and Rejected), before they can be edited and resubmitted.

The fields will be greyed out, indicating you are not able to edit them

History Tab Enhancements

You will now be able to see Audit Log entries along with your NHS Message entries on the NHS Claim History Tab, to see a log of status transitions and procedures updates for your claim, without having to navigate to the audit log. 

Sent Count

On Claims Central and on the Claim History Tab, you can see the 'Sent Count', which shows how many times a claim has been submitted. If you find claims have a high sent count, the claim could be going around in circles, and it would be worthwhile to check the Claim History Tab to review the NHS messages.  

Improvements to the Claim Procedure List

We have added a column name 'Procedures in Claim' and a note underneath 'Tick procedures to add them to the claim'. Although procedures are automatically assigned to a claim when it is first created, it is important to review that the correct procedures are ticked, and old or rejected tx plan procedures are removed from the claim by unticking them, prior to sending it to the NHS.